Privacy Policy for Customer
ABOVE N BEYOND CO., LTD. recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the Data Subjects in accordance with the Personal Data Protection Laws.
Collection of Personal Data
We will collect your personal data that receive directly from you as following:
- Name
- Address
- Telephone
- Email Address
Types of Data Collected
Personal data such as name, surname, etc.
Contact information such as address, telephone number, e-mail address, etc.
Account details such as username, password, transactions history, etc.
Transaction and Financial information such as purchase history, credit card details, bank account, etc.
Children
If you are under the age of 20 or having legal restrictions, we may collect use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Storage of Data
We store your personal data as hard copy and soft copy.
We store your personal data by using the following systems:
- Our server in Thailand
Use of Data
We use the collected data for various purposes:
- To provide products or services
- To improve products, services, or user experiences
- To share and manage information within organization
- To conduct marketing activities and promotions
- To provide after-sales services
- To gather user’s feedback
- To process payments of products or services
- To comply with our Terms and Conditions
Disclosure of Personal Data
We may disclose your personal data to the following parties in certain circumstances:
Organization
We may disclose your personal data within our organization to provide and develop our products or services. We may combine information internally across the different products or services covered by this Privacy Policy to help us be more relevant and useful to you and others.
Service Providers
We may use service providers to help us provide our services such as payments, marketing and development of products or services. Please note that service providers have their own privacy policy.
Data Retention
We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.
Data Subject Rights
Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:
Withdrawal of consent: If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal data available to us, unless it is restricted by laws or you are still under beneficial contract.
Data access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.
Data portability: You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.
Objection: You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.
Data erasure or destruction: You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.
Suspension: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data pursuant to relevant laws but you instead request us to suspend the processing.
Rectification: You have the right to rectify your personal data to be updated, complete and not misleading.
Complaint lodging: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.
You can exercise these rights as the Data Subject by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days upon receipt of such request. If we deny the request, we will inform you of the reason via SMS, email address, telephone, registered mail (if applicable).
Advertising and Marketing
We may send certain information or newsletter for the purpose of utilizing your preference via your email. If you no longer want to receive the communications from us, you can click the “unsubscribe” link in the email or contact us through our email.
Data Security
We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.
Data Breach Notification
We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail (if applicable).
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. Any changes of this Privacy Policy, we encourage you to frequently check on our website.
This Privacy Policy was last updated and effective on 11th September 2024
Links to Other Sites
The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site is subject to their privacy policy which is not related to us.
Return Policy
Customers can exchange/return any damaged or unused products within 7 days from the date you receive the product (based on the product receipt document). The returned product must be in the same condition as when you received it. The company will exchange/return the product under the following conditions:
– The product is damaged and unusable.
– The wrong product was sent.
– The product or product packaging is damaged.
Note
– The product must not be used.
– The product must be returned with the product packaging.
– If you receive the product for more than 7 days, the company reserves the right to accept the return of the product from you.
– In the case of discounted products (Stock Clearance)
– Free products
How to return the product
When you want to exchange or return the product, please contact us via email at officialmoondance@gmail.com and provide a contact phone number for the product you want to exchange or return. When the company receives your request, the company will contact you via the phone number you provided or via email to proceed with the next step.
Check the return status
The exchange/refund process will begin after the company has assessed the returned product from you. This product quality assessment process may take approximately 7 business days from the date the company receives the returned product. You can contact us at officialmoondance@gmail.com
Cost of returning the product
If the product you receive is incorrect, damaged or broken, the company is happy to pick up the product and replace it at the address specified in the purchase order document without any charges.
Replacing the product
As soon as we receive your returned product, we will assess the product and inspect the quality of your returned product. The inspection process will take approximately 7 business days from the date the company receives the returned product.
After approving the replacement of the new product, the company will deliver the new product to you according to the specified delivery time. You will receive an email stating that we are in the process of replacing the new product for you.
Refund Policy
The company will refund the full amount of the order to the customer in the event that the company cannot find a replacement or replacement product for the original product you ordered. The company reserves the right to consider refunding the product price. It will not refund in cash in any case.
In the case of a refund request due to broken or damaged products, the company reserves the right to consider the case of a manufacturing or delivery error. The company will deliver a new product to the customer instead of refunding.
In the case of a refund, you must submit documents and accounting evidence. In order for the company to process the refund into your bank account, it will take approximately 30-45 business days to process the refund and the company will notify you once the refund has been made.
Note: The supporting documents for refund request are:
- A copy of the customer’s ID card and
- A copy of the customer’s bank account page, with a signed copy of the correct copy (the name on the bank account and the name of the person who ordered must match).
Order cancellation policy
Customers can cancel their orders within 7 days from the date of receipt of the product. However, there are restrictions on canceling the order, as follows:
– The product must not have been used.
– The product must be returned with the product packaging.
– If you receive the product for more than 7 days, the company reserves the right to cancel the product from you.
Product delivery
Delivery channels
- Thailand Post
- Private shipping companies
The company will deliver the product to the customer within 3 business days according to the service area. The company will start counting the delivery period after the customer has successfully paid. The conditions are as follows:
Bangkok and its vicinity
Delivery within Bangkok and its vicinity 3-5 business days, in which the customer will receive a tracking number to confirm the delivery. Delivery only Monday – Friday from 10.00 – 17.00 hrs. Reserve the right to deliver on public holidays and government holidays.
Upcountry
Delivery period for upcountry is 5-7 business days, in which the customer will receive the tracking number to confirm the delivery. Delivery only Monday – Friday from 10.00 – 17.00 hrs. Reserve the right to deliver on public holidays and government holidays.
Delivery fee
The company delivers free of charge when purchasing products of 1,000 baht or more/item. If the purchase amount is less than 1,000 baht, there will be an additional delivery fee of 50 baht/item.
Delivery details (additional)
- Delivery service is only available within Thailand.
- Delivery time is an estimated time, depending on the shipping company, excluding Sundays, public holidays and government holidays.
- Delivery will be carried out according to the order number.
- Delivery time is in accordance with the company’s policy, excluding Saturdays, Sundays, public holidays and government holidays. Delivery time may be delayed, especially during festivals.
- The company reserves the right to deliver products beyond the specified time frame in the event of force majeure or a change of address by the customer. Or the delivery information, address, phone number is incorrect or there is no recipient at the appointed time
How to check and track the delivery status
- You can check via email to check the delivery status
- Delivered by the shipping company, Thailand Post or private shipping company
* The company reserves the right to change any conditions without prior notice.
Contact Information
If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details:
Data Controller
ABOVE N BEYOND CO., LTD.
169 Sutthisan Winitchai Road, Sam Sen Nok, Huai Khwang, Bangkok, 10310
m.mingkamol.p@gmail.com
Privacy Policy for Customer
ABOVE N BEYOND CO., LTD. recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the Data Subjects in accordance with the Personal Data Protection Laws.
Collection of Personal Data
We will collect your personal data that receive directly from you as following:
- Name
- Address
- Telephone
- Email Address
Types of Data Collected
Personal data such as name, surname, etc.
Contact information such as address, telephone number, e-mail address, etc.
Account details such as username, password, transactions history, etc.
Transaction and Financial information such as purchase history, credit card details, bank account, etc.
Children
If you are under the age of 20 or having legal restrictions, we may collect use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Storage of Data
We store your personal data as hard copy and soft copy.
We store your personal data by using the following systems:
- Our server in Thailand
Use of Data
We use the collected data for various purposes:
- To provide products or services
- To improve products, services, or user experiences
- To share and manage information within organization
- To conduct marketing activities and promotions
- To provide after-sales services
- To gather user’s feedback
- To process payments of products or services
- To comply with our Terms and Conditions
Disclosure of Personal Data
We may disclose your personal data to the following parties in certain circumstances:
Organization
We may disclose your personal data within our organization to provide and develop our products or services. We may combine information internally across the different products or services covered by this Privacy Policy to help us be more relevant and useful to you and others.
Service Providers
We may use service providers to help us provide our services such as payments, marketing and development of products or services. Please note that service providers have their own privacy policy.
Data Retention
We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.
Data Subject Rights
Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:
Withdrawal of consent: If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal data available to us, unless it is restricted by laws or you are still under beneficial contract.
Data access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.
Data portability: You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.
Objection: You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.
Data erasure or destruction: You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.
Suspension: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data pursuant to relevant laws but you instead request us to suspend the processing.
Rectification: You have the right to rectify your personal data to be updated, complete and not misleading.
Complaint lodging: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.
You can exercise these rights as the Data Subject by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days upon receipt of such request. If we deny the request, we will inform you of the reason via SMS, email address, telephone, registered mail (if applicable).
Advertising and Marketing
We may send certain information or newsletter for the purpose of utilizing your preference via your email. If you no longer want to receive the communications from us, you can click the “unsubscribe” link in the email or contact us through our email.
Data Security
We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.
Data Breach Notification
We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail (if applicable).
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. Any changes of this Privacy Policy, we encourage you to frequently check on our website.
This Privacy Policy was last updated and effective on 11th September 2024
Links to Other Sites
The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site is subject to their privacy policy which is not related to us.
Return Policy
Customers can exchange/return any damaged or unused products within 7 days from the date you receive the product (based on the product receipt document). The returned product must be in the same condition as when you received it. The company will exchange/return the product under the following conditions:
– The product is damaged and unusable.
– The wrong product was sent.
– The product or product packaging is damaged.
Note
– The product must not be used.
– The product must be returned with the product packaging.
– If you receive the product for more than 7 days, the company reserves the right to accept the return of the product from you.
– In the case of discounted products (Stock Clearance)
– Free products
How to return the product
When you want to exchange or return the product, please contact us via email at officialmoondance@gmail.com and provide a contact phone number for the product you want to exchange or return. When the company receives your request, the company will contact you via the phone number you provided or via email to proceed with the next step.
Check the return status
The exchange/refund process will begin after the company has assessed the returned product from you. This product quality assessment process may take approximately 7 business days from the date the company receives the returned product. You can contact us at officialmoondance@gmail.com
Cost of returning the product
If the product you receive is incorrect, damaged or broken, the company is happy to pick up the product and replace it at the address specified in the purchase order document without any charges.
Replacing the product
As soon as we receive your returned product, we will assess the product and inspect the quality of your returned product. The inspection process will take approximately 7 business days from the date the company receives the returned product.
After approving the replacement of the new product, the company will deliver the new product to you according to the specified delivery time. You will receive an email stating that we are in the process of replacing the new product for you.
Refund Policy
The company will refund the full amount of the order to the customer in the event that the company cannot find a replacement or replacement product for the original product you ordered. The company reserves the right to consider refunding the product price. It will not refund in cash in any case.
In the case of a refund request due to broken or damaged products, the company reserves the right to consider the case of a manufacturing or delivery error. The company will deliver a new product to the customer instead of refunding.
In the case of a refund, you must submit documents and accounting evidence. In order for the company to process the refund into your bank account, it will take approximately 30-45 business days to process the refund and the company will notify you once the refund has been made.
Note: The supporting documents for refund request are:
- A copy of the customer’s ID card and
- A copy of the customer’s bank account page, with a signed copy of the correct copy (the name on the bank account and the name of the person who ordered must match).
Order cancellation policy
Customers can cancel their orders within 7 days from the date of receipt of the product. However, there are restrictions on canceling the order, as follows:
– The product must not have been used.
– The product must be returned with the product packaging.
– If you receive the product for more than 7 days, the company reserves the right to cancel the product from you.
Product delivery
Delivery channels
- Thailand Post
- Private shipping companies
The company will deliver the product to the customer within 3 business days according to the service area. The company will start counting the delivery period after the customer has successfully paid. The conditions are as follows:
Bangkok and its vicinity
Delivery within Bangkok and its vicinity 3-5 business days, in which the customer will receive a tracking number to confirm the delivery. Delivery only Monday – Friday from 10.00 – 17.00 hrs. Reserve the right to deliver on public holidays and government holidays.
Upcountry
Delivery period for upcountry is 5-7 business days, in which the customer will receive the tracking number to confirm the delivery. Delivery only Monday – Friday from 10.00 – 17.00 hrs. Reserve the right to deliver on public holidays and government holidays.
Delivery fee
The company delivers free of charge when purchasing products of 1,000 baht or more/item. If the purchase amount is less than 1,000 baht, there will be an additional delivery fee of 50 baht/item.
Delivery details (additional)
- Delivery service is only available within Thailand.
- Delivery time is an estimated time, depending on the shipping company, excluding Sundays, public holidays and government holidays.
- Delivery will be carried out according to the order number.
- Delivery time is in accordance with the company’s policy, excluding Saturdays, Sundays, public holidays and government holidays. Delivery time may be delayed, especially during festivals.
- The company reserves the right to deliver products beyond the specified time frame in the event of force majeure or a change of address by the customer. Or the delivery information, address, phone number is incorrect or there is no recipient at the appointed time
How to check and track the delivery status
- You can check via email to check the delivery status
- Delivered by the shipping company, Thailand Post or private shipping company
* The company reserves the right to change any conditions without prior notice.
Contact Information
If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details:
Data Controller
ABOVE N BEYOND CO., LTD.
169 Sutthisan Winitchai Road, Sam Sen Nok, Huai Khwang, Bangkok, 10310
m.mingkamol.p@gmail.com
06-5360-8965
Data Protection Officer
Fareena Keetatrakul
169 Sutthisan Winitchai Road, Sam Sen Nok, Huai Khwang, Bangkok, 10310
moondance.th@gmail.com
061-414-5963
06-5360-8965
Data Protection Officer
Fareena Keetatrakul
169 Sutthisan Winitchai Road, Sam Sen Nok, Huai Khwang, Bangkok, 10310
moondance.th@gmail.com
061-414-5963